Refund policy

Returns & Refunds Policy – MGA Print & Embroidery

30-Day Returns (Non-Personalised Items Only)

We have a 30-day return policy for non-personalised items. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received
  • Unworn and unused
  • With any tags attached
  • In its original packaging

You will also need proof of purchase.

Personalised & Custom Items

Because many of our products are made to order, we do not accept returns or refunds on:

  • Personalised items
  • Custom designs
  • Bespoke embroidery, print, engraving, or patch orders

This does not affect your statutory rights if an item arrives faulty or incorrect.

How to Start a Return

To request a return, please email us at:
📧 mygeekarts@outlook.com

Returns must be sent to:
45 Croy Road, Coatbridge, Scotland, ML5 5JQ

If your return is approved, we will provide return instructions and a return shipping label where applicable.

❗ Items returned without prior approval will not be accepted.

Faulty, Damaged, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is:

  • Faulty
  • Damaged in transit
  • Incorrect (wrong item or error on our part)

Please contact us within 48 hours of delivery with clear photos so we can assess the issue and arrange a replacement or refund where appropriate.

Sale Items & Gift Cards

Unfortunately, we do not accept returns or refunds on:

  • Sale or clearance items
  • Gift cards

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please:

  • Return the original item (if eligible and approved)
  • Place a new order separately

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days, provided the item is not personalised or custom-made.

Returned items must be:

  • Unused and unworn
  • In original packaging
  • With proof of purchase

Personalised or custom items are exempt from the 14-day cooling-off period, in line with EU consumer law.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method
  • Please allow up to 10 business days for processing

Banks and payment providers may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at mygeekarts@outlook.com.